Gorilla Radio understands the importance of bringing our customers dependable timely shipping. We work dilligently to safe and securely ship your order with the least amount of wait time possible. Normally orders ship within two business days (not including weekends and holidays). During sale times, order processing times can be delayed a day or two.
All orders are sent using either United States postal service or UPS. The shipping label contains your delivery address and a barcode, which represents your order number. USPS and UPS both require us to have a return address label on your parcel. Gorilla Radio does show as the return shipping address. Your package will not elude to its contents.
We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments.
All visible shipping times are estimates. If you select a guaranteed shipping service such as USPS Priority Mail Express or UPS 3 Day Select, your guarantee time will be determined once the label is printed and the carrier has picked up your package. If you have questions regarding our shipping policies and procedures please check our FAQ page or send us an email to www.gorillaradioonline.com.
USPS Priority Express Mail orders do not automatically mean the order will arrive over night. Your guarantee arrival time is determined once your order is picked up by a USPS carrier.
Orders are shipped Monday - Friday. We do not ship orders over the weekend or on holidays. Please allow 24 hours for your tracking information to update in the carriers system once your tracking number arrives via email.
Gorilla Radio will not take responsibility for packages or items that are damaged, lost, or stolen after it has been shipped. You will need to contact the carrier who delivered the package directly for these issues. If your order arrives with broken or missing contents, please notify us within 24 hours if your order is not insured. If you have a break in shipment and your package is insured you will need to contact the carrier.
Returns & Exchanges
Return & Exchange Policy
If your order arrives damaged, you need to call (702) 818 - 4400 or email [email protected] within 24 hours to notify us of the problem. We will request photos. A shipping label and RMA will be issued upon receipt of damaged product photos.
*You have 14 days from time of purchase to return your order
*All returns must have the original receipt or invoice
*All product return shipments must include all original internal packing materials, boxes and containers.
*All in store returns must have the order invoice or receipt and government ID
If you are unsatisfied with any product, you may return it at your cost. Please contact us prior to returning any merchandise and mail unused products to the following address:
4225 S. Eastern Ave #5
Las Vegas, NV
Any return for a refund may be subject to a 10-20% restocking fee. This fee may be waived for the following reasons:
Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.
Any items that have been used and are not in New Original Condition may not be returned.
In order to avoid confusion, please contact us before you purchase so that we may help you order exactly what you need. Refunds will be made by credit card refund, or store credit only and processed within 48 hours of receiving the items back to our location. Cancelled orders will be refunded within 24 hours of customers request. There are no cash refunds.